Improve contact center operations with shift-based routing
Delivering timely, high-quality support requires more than skilled customer service representatives. It demands smart, real-time task assignme...
3 months ago
Microsoft Dynamics 365 Field Service: Latest articles
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
My Dynamics 365 Community life in 2024
Hi, Readers.There’s not much time left until 2024 ends but I hope you spend the rest of the year happily!At the end of the year I would like t...
8 months ago
Dynamics 365 Business Central: Import multiple item pictures at the same time without ZIP file (fileuploadaction, AllowMultipleFiles property, and FileUpload data type) – Customization
Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link.We briefly discusse...
1 year ago
Microsoft 365 admin center: User admin and License admin roles enabled to manage self-service license requests
Microsoft is expanding the role of User and License administrators to handle self-service license requests in the Microsoft 365 admin center s...
1 year ago
Migrate Dynamics CRM 365 Online to Dynamics CRM 365 On-Premise — Summary
This post provides a brief summary of the process involved in migrating Dynamics CRM 365 Online to Dynamics CRM 365 On-Premise. While the actu...
2 years ago
We need to talk about... Microsoft Industry Clouds... Microsoft Cloud for Financial Service (FSI)
In this post, the author addresses the Microsoft Industry Clouds, with a specific focus on the Microsoft Cloud for Financial Service (FSI). Th...
1 year ago
Now generally available: The new Microsoft Dynamics 365 Customer Insights
At Microsoft Inspire 2023, we announced that we are bringing together Microsoft Dynamics 365 Marketing and Microsoft Dynamics 365 Customer Ins...
2 years ago
Augmenter l'engagement des clients grâce aux QR codes pour Dynamics 365 for marketing RTM
Ce guide vous apprend comment augmenter l'engagement de vos clients en utilisant les QR codes pour Dynamics 365 for marketing RTM. Dynamics 36...
2 years ago
How to – Configure Voicemail Workstream and Queue – Dynamics 365 Customer Service
When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type gr...
2 years ago
Undo and retrieve deleted history records in Microsoft Dynamics 365 CRM – 1 click is all you need!
If you use Microsoft Dynamics 365 CRM, it's important to know that deleted records cannot be recovered once they're gone. But what happens if ...
2 years ago
Sidebar
Azure
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent
Azure
Dynamics 365
Dynamics 365 Business Central
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Finance & Operations
Dynamics 365 Marketing
Dynamics 365 Project Service Automation
Dynamics 365 Sales
Microsoft 365
Microsoft 365
Microsoft 365 Graph
Microsoft 365 Sharepoint
Microsoft 365 Teams
Microsoft Copilot
Power Platform
AI Builder
Canvas Apps
Power Apps
Power Automate
Power BI
Power Fx
Power Pages
Power Platform
Power Virtual Agent