Revolutionizing Customer Service Through AI with Jay Wellings

Send me a Text Message hereFULL SHOW NOTES https://podcast.nz365guy.com/634  Join us for an enlightening conversation with Jay Wellings, the head of development at Volato, who brings a wealth of experience from the greater Portsmouth area. As an aficionado of great steak dinners, Jay shares not just his culinary preferences but also his career journey from studying computer science in 2003 to becoming a powerhouse in the Microsoft ecosystem by 2016. This episode offers a rich narrative of Jay’s passion for front-end development and how web technologies have dynamically evolved, setting the stage for a deeper exploration of the Microsoft Power Platform’s enterprise capabilities.Do you think the Microsoft Power Platform is only for small-scale projects? Think again. We dismantle this misconception by showcasing its robust features and the significant impact it can have on enterprise-level operations. Jay shares his firsthand experience with a major financial institution where he orchestrated a comprehensive digital transformation strategy, proving skeptics wrong about the platform’s scalability and effectiveness. Built on Microsoft’s secure Azure cloud infrastructure, the Power Platform is far from a "beginner's tool" and is ready to tackle mission-critical workloads with an ironclad approach to security and compliance, especially in sectors like finance.The conversation takes an exciting turn as we discuss the potent combination of data centralization and AI. Jay provides insights into transitioning from siloed data management to a streamlined, centralized data schema using Microsoft Dataverse, a critical step towards harnessing the power of AI. Hear how clean data paves the way for innovative AI applications in industries like retail and banking, turning mundane tasks into automated marvels and revolutionizing customer service. As AI cements its role in the technological toolbox, this episode underscores the importance of thoughtful integration, maintained by robust data practices, to unlock untapped possibilities within the Microsoft ecosystem.In 2024, we celebrated seven years of the Microsoft Business Applications podcast. Now, we step into 2025 with a fresh new name. Welcome to the Microsoft Innovation podcast! Our new name reflects a broader vision, exploring the intersection of people, business, technology, and AI.  90 Day Mentoring ChallengeMicrosoft Business Applications Career Mentor for the Power Platform and Dynamics 365 Justin WelshJustin Welsh’s LinkedIn Operating System—the guide to finding your voice on LinkedIn.Support the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith