New Queues app service plan (Teams Premium)

Microsoft Teams is introducing a new Queues app service plan under Teams Premium, enabling efficient customer call handling within Teams. The rollout starts mid-June 2025, with updates for GCCH and DOD users in early July 2025. Organizations should update training and documentation accordingly. Microsoft Teams: Your Office 365 subscription is being updated with a new service plan: Queues app for Microsoft Teams. Powered by Teams Phone, the Queues app enables team members to make and receive customer calls without having to leave Teams, with tailored experiences for users and leads that are designed for efficiency in call handling and resolution. This message is associated with Microsoft 365 Roadmap ID 490056 How this will affect your organization Once we begin rolling out the new service plan (mid-June 2025), Queues app will be listed as a service plan under the Teams Premium license. This is to prepare for the GCCH and DOD release of the New Voice Applications Settings for Authorized Users for Microsoft Teams (early July 2025). The rollout plan outlining the availability of the New Voice Applications Settings for Authorized Users will be communicated via the Message Center and the roadmap. What you need to do to prepare You may consider updating your training and documentation as appropriate. Admins: Manage voice applications policies in Microsoft Teams – Microsoft Teams | Microsoft Learn Message ID: MC1066937

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