Loading...

Integrating PVA with Omnichannel Live Agent

Integrating PVA with Omnichannel Live Agent

For part 1 –

Published on: August 09, 2023

Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

Share post:

Related posts

Blog image

Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

More from this blog

Fixed – EntityState must be set to null, Created (for Create message) or Changed (for Update message) exception in Dataverse / Dynamics 365

We might get this error while trying to update one of the records. Exception Message: EntityState mu...

Add line break / new line for description field of Email – Dataverse / Power Automate

In one of our requirements, we wanted to create/send an email on the creation/update of the case wit...

Free up Storage space – ActivityPointerBase and WorkflowLogBase (Dataverse / Dynamics 365)

Had shared the steps we had followed to reduce the storage space for one of our environments which w...

Use JavaScript to add onchange event to a field in the Business Process Flow

Let us continue our previous post, here we will update the script to add an onchange event to the Id...

Use JavaScript to enable a field only if the Stage is Active in Business Process Flow – Dynamics 365 / Dataverse

Recently we had a requirement to set some of the fields in our business process flow to be enabled o...

How to deal with the Calculated columns having Null values (Dynamics 365 / Dataverse)

Suppose we have the following whole number fields, where Field C is the calculated column and is the...

Using Microsoft Copilot Studio to create Copilot for Teams channel with Dataverse as Knowledge source – Copilot / Dataverse

Below are the quick steps to create a copilot with Dataverse as the Knowledge source and Teams as th...

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service...

How to remove contact and customer validation on Cases– Dynamics 365

By default, we can only specify the contact associated with the customer for the case record. If we ...

Use the new Associated Grid Control to display details of other tables in subgrids – Model-driven App / Dynamics 365

With the Associated Grid Control we can configure and show up four subgrids in the form, making it a...

Relevant topics:

Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!

* Yes, I agree to the privacy policy